Return, Refund & Cancellation Policy
Effective Date: July 27, 2026
Thank you for shopping with Optiverse Solutions India Private Limited. We strive to provide high-quality electronic products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return, Refund & Cancellation Policy below.
1. Eligibility for Returns
We accept return requests within 7 days from the date of product delivery under the following circumstances:
- The product received is damaged during transit.
- The wrong product was delivered.
- The product has a manufacturing defect.
- The product is missing accessories or parts.
- The product is unused, uninstalled, and in its original condition with all packaging intact.
To be eligible for a return, the product must be returned with:
- Original invoice or proof of purchase.
- Original packaging and labels.
- All accessories, manuals, warranty cards, and free gifts (if any).
2. Non-Returnable Items
Returns will not be accepted in the following cases:
- Products damaged due to misuse, negligence, improper installation, or unauthorized repairs.
- Products showing signs of physical damage caused after delivery.
- Products returned without original packaging or missing accessories.
- Products damaged due to power fluctuations, water exposure, fire, or natural disasters.
- Products marked as non-returnable on the product page, unless they arrive damaged or defective.
3. Return Process
To initiate a return:
- Contact our customer support within 7 days of delivery.
- Provide your order number, invoice, and clear photographs or videos of the product (if damaged or defective).
- Our team will review your request and respond within 2–3 business days.
- If approved, we will arrange a pickup where available or provide return shipping instructions.
Returned products are inspected upon receipt before a refund or replacement is processed.
4. Refund Policy
Once the returned product has been received and successfully inspected, eligible refunds will be processed.
- Refunds are issued to the original payment method used for the purchase.
- Refund processing may take 5–10 business days after approval, depending on your bank or payment provider.
- If the order was paid using Cash on Delivery (if offered), the refund will be processed through bank transfer or another mutually agreed method after verification.
Shipping or handling charges, if any, are generally non-refundable unless the return is due to our error (such as an incorrect or defective product).
5. Replacement Policy
If the product is found to be damaged, defective, or incorrect, we may offer:
- A replacement of the same product (subject to stock availability), or
- A full refund if a replacement is not available.
6. Cancellation Policy
Orders may be cancelled before they are dispatched.
- If the order has not yet been shipped, a full refund will be processed.
- Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return after delivery if the product meets the return eligibility criteria.
7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by contacting our customer support.
Please include:
- Your order number.
- Clear photographs or videos showing the issue.
- A brief description of the problem.
Our team will review the request and arrange a replacement or refund, as applicable.
8. Manufacturer Warranty
Many products sold by Optiverse Solutions India Private Limited are covered by the manufacturer’s warranty. Warranty claims are subject to the terms and conditions of the respective manufacturer.
Customers should retain the original purchase invoice for warranty-related services.
9. Contact Us
If you have any questions regarding this Return, Refund & Cancellation Policy, please contact us:
Optiverse Solutions India Private Limited
Address:
Office No. SF-234, Second Floor
Gaur City Center
Sector-4, Gautam Buddha Nagar
Bishrakh, Uttar Pradesh, India – 201306
Phone: +91 9217096344
Email: optiversesolutionsindia2024@gmail.com
Our customer support team will be happy to assist you with any questions related to returns, refunds, replacements, or cancellations.Return, Refund & Cancellation Policy
Effective Date: July 27, 2026
Thank you for shopping with Optiverse Solutions India Private Limited. We strive to provide high-quality electronic products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return, Refund & Cancellation Policy below.
1. Eligibility for Returns
We accept return requests within 7 days from the date of product delivery under the following circumstances:
- The product received is damaged during transit.
- The wrong product was delivered.
- The product has a manufacturing defect.
- The product is missing accessories or parts.
- The product is unused, uninstalled, and in its original condition with all packaging intact.
To be eligible for a return, the product must be returned with:
- Original invoice or proof of purchase.
- Original packaging and labels.
- All accessories, manuals, warranty cards, and free gifts (if any).
2. Non-Returnable Items
Returns will not be accepted in the following cases:
- Products damaged due to misuse, negligence, improper installation, or unauthorized repairs.
- Products showing signs of physical damage caused after delivery.
- Products returned without original packaging or missing accessories.
- Products damaged due to power fluctuations, water exposure, fire, or natural disasters.
- Products marked as non-returnable on the product page, unless they arrive damaged or defective.
3. Return Process
To initiate a return:
- Contact our customer support within 7 days of delivery.
- Provide your order number, invoice, and clear photographs or videos of the product (if damaged or defective).
- Our team will review your request and respond within 2–3 business days.
- If approved, we will arrange a pickup where available or provide return shipping instructions.
Returned products are inspected upon receipt before a refund or replacement is processed.
4. Refund Policy
Once the returned product has been received and successfully inspected, eligible refunds will be processed.
- Refunds are issued to the original payment method used for the purchase.
- Refund processing may take 5–10 business days after approval, depending on your bank or payment provider.
- If the order was paid using Cash on Delivery (if offered), the refund will be processed through bank transfer or another mutually agreed method after verification.
Shipping or handling charges, if any, are generally non-refundable unless the return is due to our error (such as an incorrect or defective product).
5. Replacement Policy
If the product is found to be damaged, defective, or incorrect, we may offer:
- A replacement of the same product (subject to stock availability), or
- A full refund if a replacement is not available.
6. Cancellation Policy
Orders may be cancelled before they are dispatched.
- If the order has not yet been shipped, a full refund will be processed.
- Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return after delivery if the product meets the return eligibility criteria.
7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by contacting our customer support.
Please include:
- Your order number.
- Clear photographs or videos showing the issue.
- A brief description of the problem.
Our team will review the request and arrange a replacement or refund, as applicable.
8. Manufacturer Warranty
Many products sold by Optiverse Solutions India Private Limited are covered by the manufacturer’s warranty. Warranty claims are subject to the terms and conditions of the respective manufacturer.
Customers should retain the original purchase invoice for warranty-related services.
9. Contact Us
If you have any questions regarding this Return, Refund & Cancellation Policy, please contact us:
Optiverse Solutions India Private Limited
Address:
Office No. SF-234, Second Floor
Gaur City Center
Sector-4, Gautam Buddha Nagar
Bishrakh, Uttar Pradesh, India – 201306
Phone: +91 9217096344
Email: optiversesolutionsindia2024@gmail.com
Our customer support team will be happy to assist you with any questions related to returns, refunds, replacements, or cancellations.
